Jody Hoffer Gittell's Page

From live chat on 7/29/09:



"Your success at Southwest was in context of a single company with a compelling vision and culture. Health care with competing/conflicting interests is a different challenge. How can those entrenched silos be overcome to achieve high performance?"



Airlines actually have many of the same challenges that we find in healthcare -- fragmentation between pilots, flight attendants, mechanics and so on is similar to the fragmentation we find between… Continue

We've learned from the Institute of Medicine that fragmentation (lack of coordination) is a major culprit in the errors and waste that plague our healthcare system, but this problem does not seem to be getting sufficient attention in the current policy debates. In High Performance Healthcare, I show that relational coordination – coordinating work through relationships of shared goals, shared knowledge and mutual respect among care providers – can connect care providers with each other to… Continue